Frequently Ask Question
General
What is Swayam Bazaar?
Swayam Bazaar is a small, family-run business in Rajgangpur that provides grocery, household, and personal care products at affordable prices.
Where is Swayam Bazaar located?
- Our business is based in Kubharpada, Rajgangpur, Odisha – 770017, India.
How can I contact Swayam Bazaar?
You can reach us via email at swayambazaarrgp@gmail.com or on WhatsApp/Phone at +91-9692907164.
Do you have a loyalty or referral program?
Currently, we are focusing on providing the best local service. Stay tuned for updates on loyalty programs.
Can I place bulk or wholesale orders?
- Yes! Please contact us via email or WhatsApp to discuss bulk order requirements.
Shipping & Delivery
Do you deliver in all areas?
Currently, we deliver only within Rajgangpur.
How fast is delivery?
We aim to deliver your orders within 20 minutes in our local area.
Is there a minimum order for free delivery?
Yes, orders above ₹100 qualify for free delivery.
Can I track my order?
Yes, you can get updates and tracking information by contacting you in E-mail or phone.
What happens if I’m not available at the delivery address?
Our delivery team will contact you directly. You can reschedule the delivery by messaging us.
Payment Related Questions
Which payment methods do you accept?
We accept UPI and Cash on Delivery (COD).
Is COD available for all orders?
Yes, COD is available. Our team may verify your order via phone or WhatsApp.
Are online payments secure?
- Yes. We use secure payment gateways and follow best practices to keep your information safe.
Exchange Policies
Can I return a product?
We only offer exchanges, not returns.
What is required to request an exchange?
An unboxing video of the product is required to process the exchange.
Until when can I cancel or exchange an order?
Customers can request cancellation or exchange until the order is received. Please contact us immediately via email or WhatsApp.